Refund policy
💳 Refund & Return Policy
At Éclat, your satisfaction and confidence in our skincare are our highest priorities.
Because our products are classified as personal care and cosmetic items, we’re unable to accept returns or issue refunds once an order has been shipped.
This policy ensures the safety, purity, and integrity of every product we deliver — guaranteeing that each bottle and jar reaching you is fresh, unopened, and uncompromised.
All Sales Are Final
Please note that all sales made through www.eclatskin.com are final.
We do not offer refunds, exchanges, or cancellations once an order has been placed and shipped.
We kindly ask that you review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery at info@eclatskincare.net with clear photos of the issue and your order number.
Our team will gladly arrange a replacement or store credit if the claim is approved.
Please note that minor packaging variations or cosmetic imperfections that do not affect product performance are not considered defects.
Lost or Delayed Packages
Éclat is not responsible for packages lost or delayed due to incorrect shipping addresses provided by the customer, or delays caused by carriers or customs.
We always recommend double-checking your shipping details before completing your order.
Our Commitment
Every Éclat formula is created with care and precision.
We stand behind the quality of our skincare and ensure each product leaves our facility in perfect condition.
Thank you for understanding our policy — it allows us to maintain the highest standards of hygiene, freshness, and customer safety.
Contact Us
For any questions, please contact our customer care team:
📧 info@eclatskincare.net