🌿 Frequently Asked Questions

1. Where does Éclat ship from?

All Éclat orders are carefully prepared and shipped from our U.S. and European fulfillment centers, depending on your location.
Orders usually leave our facility within 1–3 business days after being placed.

2. How long will delivery take?

Standard U.S. shipping typically arrives within 4–7 business days.
International delivery usually takes 7–12 business days, depending on customs clearance.
You’ll receive a tracking link as soon as your order ships.

3. What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Shop Pay, and PayPal through our secure, encrypted checkout.

4. Are Éclat products cruelty-free and vegan?

Absolutely. Every Éclat formula is 100 % cruelty-free, vegan-friendly, and made without parabens, sulfates, or silicones.

5. Are Éclat products safe for sensitive skin?

Yes. Our formulations are designed for all skin types, including sensitive skin.
Each product is formulated with dermatologist-recommended ingredients and crafted with gentle, non-irritating ingredients.

6. Can I use Éclat with other skincare brands?

Yes — our products blend seamlessly with most routines.
We recommend applying lighter serums first and finishing with your Éclat moisturizer for best results.

7. How do I become an Éclat affiliate or TikTok partner?

We love collaborating with creators!
You can apply to our TikTok Shop Affiliate Program or email eclatfacecare@gmail.com with your handle, niche, and audience size.
Approved partners receive free products, custom discount links, and generous commissions.

8. How can I track my order?

Once your package ships, you’ll receive a confirmation email with a live tracking link so you can follow your order in real time.

9. Where are Éclat products made?

Our products are developed with trusted laboratories in Europe and the U.S., and are manufactured to the highest quality and safety standards.

10. How can I contact customer care?

You can reach us anytime at eclatfacecare@gmail.com — we typically respond within 24 hours (Monday – Saturday).