🌿 Frequently Asked Questions

1. Where does Éclat ship from?

All ÉCLAT orders are carefully prepared and shipped from our U.S.-based fulfillment center.

Orders are typically processed and dispatched within 1–3 business days after being placed.

2. How long will delivery take?

  • U.S. Standard Shipping: typically 3-6 business days

  • You’ll receive a tracking link as soon as your order ships

At this time, ÉCLAT primarily ships within the United States to ensure fast, reliable delivery.

3. What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Shop Pay, and PayPal through our secure, encrypted checkout.

4. Are Éclat products cruelty-free and vegan?

Absolutely. Every Éclat formula is 100 % cruelty-free, vegan-friendly, and made without parabens, sulfates, or silicones.

5. Are Éclat products safe for sensitive skin?

Yes. Our formulations are designed for all skin types, including sensitive skin.
Each product is formulated with dermatologist-recommended ingredients and crafted with gentle, non-irritating ingredients.

6. Can I use Éclat with other skincare brands?

Yes — our products blend seamlessly with most routines.
We recommend applying lighter serums first and finishing with your Éclat moisturizer for best results.

7. How do I become an Éclat affiliate or TikTok partner?

We love collaborating with creators!
You can apply to our TikTok Shop Affiliate Program or email info@eclatskincare.net with your handle, niche, and audience size.
Approved partners receive free products, custom discount links, and generous commissions.

8. How can I track my order?

Once your package ships, you’ll receive a confirmation email with a live tracking link so you can follow your order in real time.

9. Where are Éclat products made?

ÉCLAT products are manufactured by certified cosmetic laboratories following internationally recognized cosmetic quality and safety standards.

Full ingredient lists (INCI) and product details are available on each product page.

10. How can I contact customer care?

You can reach us anytime at info@eclatskincare.net — we typically respond within 24 hours (Monday – Saturday).